bae99 Privacy Policy — How We Protect Your Data

bae99 is committed to protecting the privacy and security of its users. We understand that when you share your personal information with us — whether during account registration, depositing via bKash or Nagad, or contacting our support team — you are placing trust in bae99 to handle that information responsibly. This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by bae99. We encourage you to read it carefully.

This Policy applies to all personal data collected through the bae99 website (bae99.club), any associated mobile experience, customer support interactions, and promotional communications. It does not apply to third-party websites or services linked from or integrated with the bae99 platform, such as payment providers (bKash, Nagad, Rocket) or game software providers (Pragmatic Play, Evolution Gaming, Spribe). Those parties operate under their own independent privacy policies, and we encourage you to review them separately.

bae99 collects personal information that is necessary to provide you with a safe, functional, and compliant betting and casino service. The categories of personal data we collect are described below. We collect only the data we genuinely need — we do not collect information speculatively or in excess of what is required to operate the platform and meet our legal obligations.

bae99 uses the personal data we collect for the following purposes:

• To create and maintain your bae99 account, verify your identity (KYC), and manage your account profile and preferences.
• To process deposits, withdrawals, and betting transactions accurately and securely via bKash, Nagad, Rocket, Upay, and bank transfer.
• To settle bets and credit winnings to your account in accordance with the applicable betting rules and promotional terms.
• To detect and prevent fraud, money laundering, collusion, and other prohibited conduct on the bae99 platform, and to cooperate with relevant authorities where required by law.
• To apply responsible gaming controls, including deposit limits, self-exclusion, and age verification, in accordance with our Responsible Gaming policy.
• To send you transactional and service communications, including account confirmations, security alerts, and responses to your support queries. We may also send you promotional communications about bae99 offers where you have not opted out. You can opt out of promotional communications at any time by contacting [email protected].

bae99 processes your personal data on the following legal bases:

• Contractual necessity: processing required to perform the agreement between you and bae99, including account management, bet settlement, and payment processing.
• Legal obligation: processing necessary to comply with applicable laws, including anti-money laundering (AML) rules, identity verification requirements, and record-keeping obligations.
• Legitimate interests: processing for fraud prevention, platform security, and responsible gaming purposes, where those interests are not overridden by your privacy rights.
• Consent: where bae99 sends promotional communications, this is done on the basis of your consent, which you may withdraw at any time.

bae99 does not sell your personal data to any third party. We share your data only in the following limited circumstances:

• Payment processors: bae99 shares transaction data with bKash, Nagad, Rocket, Upay, and relevant bank partners solely for the purpose of processing your deposits and withdrawals. These providers process your data under their own privacy policies and in accordance with their regulatory obligations.
• Identity verification providers: where KYC verification is required, bae99 may share identity document data with third-party verification service providers who are contractually bound to process the data only for verification purposes.
• Game providers: technical session identifiers (not full personal profiles) may be shared with game software providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt solely to facilitate game delivery and correct bet settlement.
• Law enforcement and regulatory authorities: bae99 will disclose personal data to law enforcement, regulatory bodies, or other authorities if required to do so by applicable law, court order, or where we reasonably believe disclosure is necessary to prevent or detect a crime.

In all cases where data is shared with third parties, bae99 takes reasonable steps to ensure that those parties handle your data securely and in accordance with applicable data protection standards. bae99 does not transfer personal data to recipients outside of Bangladesh for purposes other than those described in this Policy without implementing appropriate safeguards.

bae99 takes the security of financial data extremely seriously. All deposit and withdrawal requests on the bae99 platform are processed over encrypted connections. bae99 does not store complete mobile banking credentials (e.g., full bKash or Nagad PINs or passwords). When you initiate a deposit via bKash or Nagad, the payment is processed directly through the respective provider's secure interface — bae99 receives only a transaction confirmation and reference number from the provider.

For bank transfers, bae99 records only the transaction reference data needed to match the transfer to your account. Full bank account numbers provided during bank transfer instructions are used only to process the specific transaction and are not retained in bae99's primary database beyond the period necessary for transaction reconciliation and record-keeping under applicable financial regulations.

The bae99 website uses cookies and similar tracking technologies to make the platform function correctly and to help us understand how users interact with the site. The types of cookies we use are:

• Essential cookies: required for the platform to function. These include session management cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without breaking the platform.
• Analytics cookies: used to collect aggregated, anonymised data about how visitors use the bae99 platform (e.g., which pages are visited most frequently, session duration, navigation paths). This data helps bae99 improve the platform experience. Analytics cookies do not identify you personally.
• Preference cookies: used to remember your language setting and other platform preferences between sessions, so you do not have to reconfigure them each time you visit.

You can control non-essential cookies through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling certain cookies may affect the functionality of the bae99 platform. bae99 does not use cookies to serve third-party advertising or to track you across unrelated websites.

bae99 retains personal data for as long as is necessary for the purposes for which it was collected and to comply with our legal obligations. The following general retention periods apply: account data and transaction records are retained for a minimum of five years from the date of the last transaction on your account, in order to comply with applicable financial record-keeping requirements. Identity verification documents are retained for the same period. Betting activity records are retained for the same minimum period. Technical and device data logs are retained for a shorter period of up to twelve months for security and fraud monitoring purposes.

When retention periods expire and there is no legal basis for continued retention, bae99 will securely delete or anonymise the relevant personal data. Where an account has been closed at the player's request and there are no outstanding legal holds, bae99 will process deletion within a reasonable timeframe following the expiry of the applicable retention period.

bae99 respects your rights in relation to the personal data we hold about you. You may exercise the following rights by contacting our support team at [email protected]:

• Right of access: you may request a copy of the personal data bae99 holds about you, along with information about how it is being processed.
• Right to rectification: if you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure: you may request that bae99 delete personal data we hold about you where there is no longer a legitimate purpose or legal basis for retaining it.
• Right to restriction: you may request that bae99 restrict the processing of your personal data in certain circumstances, for example while a correction request is being assessed.
• Right to withdraw consent: where bae99 processes your data on the basis of consent (for example, for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

bae99 will respond to all data rights requests within a reasonable timeframe. In some cases, particularly where requests relate to data that bae99 is legally obliged to retain, we may not be able to comply fully with a deletion or restriction request. Where this is the case, bae99 will explain the basis for any limitation on its ability to comply.

bae99 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and bae99 servers, secure storage of passwords using one-way cryptographic hashing, restricted internal access to personal data on a need-to-know basis, and regular security reviews of our platform and infrastructure.

While bae99 takes all reasonable precautions to secure personal data, no internet-based platform can guarantee absolute security. You are also responsible for protecting your own account credentials — choose a strong, unique password for your bae99 account and do not share it with anyone. If you suspect that your account has been compromised, contact bae99 support immediately at [email protected].

If you are a parent or guardian and believe that a minor has registered an account on bae99, please contact us immediately at [email protected]. bae99 treats the protection of minors as a matter of the highest priority and cooperates fully with responsible gaming safeguarding efforts.

bae99 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When we make material changes to this Policy, we will update the effective date shown at the top of this page and, where practical, notify registered users via the contact details held on their account. The updated Policy will take effect from the date of publication on bae99.club.

Your continued use of the bae99 platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the updated Policy, you must stop using the bae99 platform and may request account closure by contacting our support team. We encourage all users to review this Policy periodically.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data bae99 holds about you, please contact our support team by email at [email protected]. Please note that this email address is provided as plain text only and is not a clickable link. Our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). We aim to respond to all privacy-related queries within a reasonable timeframe.